Pool House Veterinary Group, located in Burntwood, Staffordshire, is a well-regarded veterinary clinic with a strong presence in the local community. With a commendable Google Maps rating of 4.7 stars across 251 reviews, it suggests a generally high level of customer satisfaction. This rating is supported by numerous positive reviews highlighting the professionalism and caring attitude of the staff, as well as the quality of veterinary care provided.

Several reviews emphasize the helpful and attentive nature of the staff, with clients expressing satisfaction with the treatment and advice given. In particular, long-term clients like Dawn Gent praise the clinic for its exceptional service across different types of pets, from rabbits and cats to puppies. Similarly, Christopher Miles appreciates the friendly and attentive service without feeling financially exploited.

However, not all feedback is positive. Some clients, like Elaine Lawrence and Norman Price, express dissatisfaction with certain aspects of the clinic's services. Elaine cites issues with appointment availability and perceived high costs, while Norman points to a communication error regarding prescriptions. These negative reviews highlight areas where the clinic could improve its operations, particularly in customer service and pricing transparency.

Despite these criticisms, the overwhelming number of positive reviews suggests that Pool House Veterinary Group is a trusted provider of veterinary services for many pet owners in the area. While prices for specific services, such as dental procedures, are noted by some as high, the overall impression is one of a dedicated clinic committed to animal care.