Charter Veterinary Surgeons, based in Stoke-On-Trent, is a well-regarded veterinary clinic with a solid reputation for providing compassionate and professional care to pets. The clinic has received a commendable Google Maps rating of 4.5 stars from 68 reviews, reflecting consistent customer satisfaction.

The clinic is particularly noted for its friendly and helpful staff, as emphasized by multiple customers in their reviews. Clients frequently mention the caring nature of the staff, including vets, nurses, and receptionists, who are described as an extended family that prioritizes the well-being of pets and their owners. The facility is also a Veterinary Nurse Training center, which underscores its commitment to advancing veterinary education.

Individual staff members, such as Natalie, receive specific praise for their excellent care and dedication. Reviews highlight the clinic's ability to accommodate last-minute appointments and the convenience of their health pack scheme, which allows for monthly installment payments and helps manage treatment costs.

However, some customers have noted issues with parking space tightness, which can be inconvenient. Additionally, the clinic no longer offers a direct 24/7 out-of-hours service, although this has not diminished the overall perceived quality of care.

Overall, Charter Veterinary Surgeons is highly recommended for its attentive and expert care, with many long-term clients expressing gratitude for the team's unwavering dedication to their pets over the years.