Willow Veterinary Clinic, located in Stoke-On-Trent, is a well-regarded veterinary facility with a strong reputation, as evidenced by its impressive 4.7-star rating from 282 reviews. This level of feedback suggests a high level of customer satisfaction and reliability. The clinic is not just a standard veterinary practice; it is also a Veterinary Nurse Training facility and provides emergency veterinary services, indicating a broad range of expertise and readiness to handle urgent cases.

The reviews present a varied picture. On the positive side, many clients, such as Zo H and Linda Lawton, have expressed long-term trust and satisfaction with the clinic. Zo H, a client for 35 years, praises the clinic's highly skilled, ethical, and compassionate care, specifically mentioning Mr. Curry and his team. Similarly, Matthew Cooke highlights the attentive care and accessible advice provided by the staff, reinforcing the clinic's reputation for excellent service.

However, there are also some negative reviews that cannot be overlooked. Jolanta Skulskiene recounts a disappointing experience with a dismissive and unhelpful vet, while Rachel Stevenson criticizes the clinic's handling of a stray cat situation, particularly noting poor customer service from the reception staff.

Overall, Willow Veterinary Clinic appears to be a highly regarded establishment with a few areas for improvement, particularly in customer service interactions. Despite the negative reviews, the overwhelming majority of feedback is positive, indicating that the clinic is a trusted and reliable choice for pet care in the Stoke-On-Trent area.